A business analyst (BA) at Universal Containers (UC) has been asked to evaluate a business process at a high level and in detail, while also keeping regulatory considerations in mind. Management wants to use the output from the BA's evaluation to inform decisions about UC's future implementations of Sales Cloud and Service Cloud. What should the BA use for their evaluation?
A. Universal Process Notation (UPN)
B. Entity Relationship Diagram (ERD)
C. Cross-functional flowchart
Suggest answer: A
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