Salesforce Apex Trigger Interview Question Explained: All Certified OmniStudio Consultant Questions | Salesforce Apex Trigger Interview Question Explained

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A company wants to create a new digital interaction process that allows customers to request a quote for service from a local retail energy supplier. The process requires the following actions: Allow the user to select one or more energy products from a list Get current energy usage data from an external system via an API Save the data back to Salesforce as a lead Which three OmniScript elements should the consultant recommend to meet these requirements? (Choose three.)

A. DataRaptor Post Action B. Post to Object Action C. Radio Input D. Multi-select Input E. HTTP Action Suggest answer: ABD Reference:

Agents for an insurance company need to know the current and past weather conditions when creating claims for customers. The consultant implements a FlexCard for weather conditions in the console to ensure the agents have access to the information. The FlexCard needs to provide fields extracted from a weather API and account fields from Salesforce. According to best practice, what data source should be used?

A. REST B. Integration Procedure C. Streaming API D. DataRaptor Extract Suggest answer: A Reference:

A healthcare company wants to enable its subscribers to add, edit, or delete dependents related to their policy via their Community portal. The project team decides to use OmniStudio tools to provide this functionality. In this scenario, which two OmniStudio features should the consultant recommend? (Choose two.)

A. Database B. Remote Action C. Response Action D. Edit Block Suggest answer: AD Reference:

A company wants to create a guided process for their customers. The process needs to retrieve data from Salesforce as well as external systems, and the steps of the process will branch depending on input from the user. Users will complete the process in a single session. How should the consultant design the solution to meet these requirements?

A. OmniScripts and Integration Procedures B. FlexCards and DataRaptors C. OmniScripts and DataRaptors D. FlexCards and Integration Procedur...

A company has account information that they want to display to agents in a summarized view. For each account, they want to display icons that allow the user to launch guided processes for frequent tasks. The processes are reused in other parts of the business. Which three OmniStudio tools are needed to meet these requirements? (Choose three.)

A. OmniStudio Actions B. Flyouts C. OmniScript D. FlexCards E. Navigate Actions Suggest answer: ACD Reference:

A business has the following requirements: To display cases for an account - The user should see all of the cases on the canvas The user should be able to create a new case from the canvas The consultant decides to use states to enable this functionality. Which type of state should the consultant recommend to allow users to create a new case from the canvas?

A. Edit Mode State B. New Card State C. Blank Card State D. Active Card State Suggest answer: B Reference:

A business wants to create a FlexCard for mobile plans to add to their Customer 360° console application. The FlexCard needs to include the following actions: Start a process to retrieve plan consumption data Create a new case - Open a promotions web page - Change the SIM card - Which combination should the consultant use in designing the solution?

A. Event, Navigate and Card B. OmniScript and Navigate C. Flyout and OmniScript D. Custom Event and Redirect URL Suggest answer: C Refere...

A company wants to create a new customer buying journey for their website. The buying journey should include the following functionality: Allow the user to enter contact and address information Require the user to enter age, gender, and optionally income bracket Compute a discount percentage per product based on the customer data provided Save the list of suggested products including discounts Which tools should the consultant use to design a solution that meets these requirements? (Choose three.)

A. Integration Procedures B. OmniScript C. Expression Sets and Decision Matrices D. OmniOut E. FlexCard Suggest answer: BCE Reference:

Which of the following are Integration Procedure Actions?

A. Email B. PDF C. TypeAhead D. OmniScript Suggest answer: A Reference:

A consultant designs a FlexCard with five card states following best practices. Four of the card states have a condition. At runtime, if two of the states’ condition are true, which state will be displayed?

A. The state with a true condition that has the highest priority B. The state closest to the top of the canvas C. The first state with the ...

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