Salesforce Apex Trigger Interview Question Explained

Cloud Kicks requires its sales associates to record all customer interactions within Salesforce. Which sales metric can a sales manager at Cloud Kicks use to monitor and reinforce its sales strategy?

A. Renewal Rate B. Close Rate C. Activity tracking D. Forecast Accuracy Suggest answer: C Reference:

The Universal Containers management team wants to help sales reps determine the right time to contact prospects. What should the consultant recommend to meet the requirement?

A. Implement Sales Dialer and begin cold calling leads to request availability. B. Configure Einstein Lead Scoring to determine the best ti...

The VP of Sales at Cloud Kicks wants to automate the process of reassigning Accounts when an Account owner gets transferred to a different team or region. The VP wants reassignment to be based on the Account status and confirmation that the new Account owner is informed of their new Account inheritance. Which two strategies can the Consultant use to design the solution? (Choose two.)

A. Use Flow Builder for capturing Account details, design an element to reassign the Account to a new owner based on status, and send an em...

Cloud Kicks uses Chatter to collaborate corporate-wide. Sales representatives are getting too many items showing on their feed, so it's hard to sort through to find items that are high priority or need the sales representative's immediate attention. Which solution should the Consultant recommend?

A. Create a Chatter Feed page layout. B. Create Chatter topics. C. Increase Chatter Feeds bookmark limit. D. Increase the Chatter follower ...

Cloud Kicks has a custom object, Projects, that has a Lookup relationship to the Opportunity object. How can the Consultant build a report that contains data from both the Project and Opportunity objects?

A. Dashboards B. Matrix Reports C. Custom Report Types D. Cross-object Filters Suggest answer: C Reference:

Cloud Kicks' sales productivity is on the decline, while its competitors are doing great. The Consultant has suggested Einstein Opportunity Insights. Which three insights can this provide? (Choose three.)

A. Sentiment Analysis B. Deal Prediction C. Key Moments D. Opportunity Representative Score E. Follow-up Reminders Suggest answer: BCE R...

Resellers for Universal Containers need access to reports in the Partner Communities to help manage their opportunities. How should Salesforce be configured to give resellers the correct level of access to reports?

A. Create the appropriate list views and report folders, and share with all partner users. B. Create a Chatter group that allows partners t...

Channel sales representatives at Northern Trail Outfitters (NTO) need to push pre-qualified leads to their partners. Partners need the ability to access and update the leads assigned to them. To meet this requirement, NTO plans to implement lead management functionality. Which solution should a consultant recommend?

A. Create a customized site where partners can self-register and access their leads. B. Create a task for a partner when a new lead is crea...

Northern Trail Outfitters' Board of Directors thinks that sales user adoption should be calculated by the number of daily logins. Which two measures of sales user adoption should be considered when implementing Sales Cloud? (Choose two.)

A. Number of reports exported to Excel for analysis B. Number of neglected opportunities over time by role C. Completeness of records enter...

Which two processes should be recommended to track campaigns that influence won opportunities? (Choose two.)

A. Have the administrator specify a timeframe that limits the time a campaign can influence an opportunity after the campaign first associa...

The sales team at Cloud Kicks needs to track the number of retail locations for each of its Leads. Once the Lead is converted, the sales team wants to see the number of retail locations related to its customer. The service team also wants to view this information. Which two actions should the Consultant take to meet this requirement? (Choose two.)

A. Update the Account with number of retail locations after it has been converted. B. Create a rollup field on the Account to calculate the...

Universal Containers is planning to implement Salesforce Sales Cloud to support its professional services division. The Universal Containers sales team wants to easily see customer purchasing activity on account, contact, and contract detail pages. What should a consultant recommend to meet this requirement?

A. Enable Salesforce Console for Sales to see customer purchasing activity. B. Create a custom object related to the account, contact, and ...

Management at Northern Trail Outfitters wants to make sure their sales representatives are recording important email communication with customers while they are away from their offices. The sales representatives use various email applications. Which solution should be recommended?

A. Download and install a Salesforce universal connector for their smartphones and computers. B. Copy and paste emails manually to the cust...

Cloud Kicks wants to integrate back-end systems with Salesforce. They track the `Shoe of the Month` product shipments to each customer and the associated tracking information is stored in a back-end tracking system. Which set of objects are critical for this integration?

A. Custom object ג€Statusג€, Opportunity, Lead, Account, Product B. Custom object ג€Statusג€, Opportunity line item, Product C. Custom Ligh...

Cloud Kicks (CK) needs to comply with GDPR requirements. Personal information is limited to only users who need access to a company's Account. CK has a private Account model. How should the consultant provide specific Account access to the renewals and sales operations teams?

A. Change the roles of renewals and sales operations team members in the default Opportunity team. B. Create a criteria-based sharing rule ...

Cloud Kicks (CK) uses Territory Management to assign accounts to sales reps. There are several high-value accounts in New York City that must always remain with the same sales rep after territory assignment rules are run. What should a consultant recommend CK Implement to allow the high-value assignments to remain and allow the rest of the assignments to be made?

A. Territory2ObjectExclusion object B. Validation rule on Account C. Record-triggered flow on Account D. Custom field on Territory Suggest...

The Northern Trail Outfitters sales team has reported that many of the Leads they receive are missing an email address or phone number. Which two approaches should a consultant recommend to address this problem? (Choose two.)

A. Require Phone and Email fields on the Lead page layout. B. Configure Assignment Rules to only assign Leads with Phone or Email. C. Requi...

Cloud Kicks uses the Lead Source field to track the event from which a Lead originated. The marketing director requested a report that shows every event a Lead has attended. This information is impossible to provide with the current configuration. Which standard Salesforce functionality should a consultant recommend?

A. Implement Campaigns to track events and define a campaign management process. B. Update the Lead Source field to the most recent event a...

When a lead record is converted, Cloud Kicks wants the Account, Contact, Opportunity, and Product records to be automatically created with minimal user input. Which strategy should the consultant use to meet this requirement?

A. Create a custom quick action that creates new records. B. Override the standard Convert button with a custom Lightning Component. C. Ena...

Universal Containers supports two lines of business: shipping and freight. The sales cycle for freight deals is more complex and involves more stages than the shipping sales cycle. Which solution should a consultant recommend to meet these business requirements?

A. Create different record types and sales processes for each line of business, and use workflow field updates to assign stages. B. Create ...

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