Salesforce Apex Trigger Interview Question Explained

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A business analyst (BA) at Universal Containers (UC) has been asked to evaluate a business process at a high level and in detail, while also keeping regulatory considerations in mind. Management wants to use the output from the BA's evaluation to inform decisions about UC's future implementations of Sales Cloud and Service Cloud. What should the BA use for their evaluation?

A. Universal Process Notation (UPN) B. Entity Relationship Diagram (ERD) C. Cross-functional flowchart Suggest answer: A Reference:

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Universal Containers is focused on an initiative to streamline its channel management processes. Due to the level of complexity, the business analyst (BA) will gather and document the key points in preparation to build a more detailed process map. Which diagram should the BA use in this case?

A. Value Stream Map B. SIPOC (Suppliers, Inputs, Process, Outputs, Customers) C. Capability Model Suggest answer: A Reference:

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The business analyst at Universal Containers is helping the team transition from workflow rules to flows. The work has been built and it is time to kick off user acceptance testing (UAT). What is the goal of UAT?

A. To ensure what was originally requested is being delivered B. To identify acceptance criteria with pass/fail indicators C. To summarize ...

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The project team at Universal Containers has started to review the existing Salesforce manufacturing solution that has low adoption and a variety of customizations including custom objects, custom fields, renamed standard objects, and renamed standard fields. What should the business analyst recommend to the project team to increase understanding when documenting requirements, processes, and potential solutions?

A. Use industry terminology and language. B. Use customer terminology and language. C. Use Salesforce terminology and language. Suggest an...

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