Salesforce Apex Trigger Interview Question Explained

Universal Containers (UC) has chosen to implement Sales Cloud and Service Cloud to increase revenue and remove bottlenecks in its current processes. A business analyst (BA) is tasked with diagramming business processes. What should the BA do to successfully meet governance requirements to identify the business purpose?

A. Identify resources engaged in each step. B. Adhere to agreed upon mapping standards. C. Use UC's existing terminology. Suggest answ...

Cloud Kicks is planning to create a new Service Cloud console app for its services team to resolve issues with delayed shipments to customers. The business analyst (BA) wrote the user stories based on a written list of requirements provided by the manager of the services team. Upon stakeholder review with the entire services team, many of the user stories were rejected and the BA had to revise them. When the BA wrote the initial user stories, what was the likely cause of the issue?

A. The user stories focused on well-defined personas. B. The project team failed to discuss the user stories as a group. C. The acceptance ...

Cloud Kicks is creating a new lead conversion process in Sales Cloud. During a recent sprint, the business analyst created user stories related to the Opportunity object. Test scripts were created for the lead conversion process. All of the test scripts passed and the new functionality was deployed. After deployment, end users reported error messages when manually creating new Opportunities. Which area of user acceptance testing (UAT) was overlooked?

A. Several teams should be part of UAT to represent multiple viewpoints. B. Functionality on interconnected objects should be part of UAT. ...

Cloud Kicks (CK) has expressed concerns about the distribution process for a new line of shoes, because the company consistently misses its targeted delivery dates. CK asks the business analyst (BA) to uncover the issue and propose a business solution. What should the BA do next?

A. Shadow an operations team member at the CK distribution facility. B. Review future state distribution processes for CK. C. Explore how r...

Universal Containers has asked a business analyst (BA) to assist the sales management team with a request for a new picklist field called "Lost Reason" on the Opportunity object with the goal of improving pipeline reports. After mapping the managers to the sales leader persona and obtaining feedback from them, the BA has discovered that the managers want to better understand Closed/Lost Opportunities so they can help sales teams close more deals. Which option should the BA use to construct the user story?

A. As a sales leader, I need a new "Closed/Lost Reason" picklist field on Opportunities and better reports to help the sales team...

The business analyst (BA) at Universal Containers is meeting with business leaders to elicit and document functional requirements specifications related to its new Salesforce implementation. The BA will also document the functionality this system should provide so it can be developed into a work item. What is the name of this documentation type?

A. User story B. Business analysis plan C. Use case Suggest answer: A Reference:

The Salesforce team at Cloud Kicks (CK) is reviewing the sales team s business processes. During a review session, the business analyst notices that quantifiable benchmarks have yet to be established. Why is it a best practice to establish benchmarks to evaluate existing processes?

A. Shows tangible impact from changes to processes B. Proves processes are out of date and require a new solution C. Compares processes aga...

Northern Trail Outfitters is setting up a new team to support an implementation of Service Cloud and is considering which workflow to use. In which scenario should the business analyst recommend Kanban?

A. Work includes platform support requiring Immediate outage handling. B. Work is generally project-based and can be broken into smaller pi...

The business analyst (BA) at Universal Containers is also its primary system admin. The BA knows that version control is mandatory when it comes to releasing. What is the most efficient process for the BA to track the changes they are committing?

A. Metadata backups B. DevOps C. Agile planning Suggest answer: A Reference:

A business analyst (BA) at Northern Trail Outfitters is assigned to a project to help revamp the case management process. The BA has gathered requirements and finished the first draft of user stories. What should the BA use to assess the quality of a user story?

A. Gap analysis document B. INVEST checklist C. Numerical framework Suggest answer: B Reference:

The Service Center at Universal Containers is deploying a new case management solution. Management has asked the project team to prepare for end user training. The project team consists of an admin and a business analyst (BA). Which task should be assigned to the BA?

A. Create user training materials. B. Conduct user training. C. Set up users for training. Suggest answer: A Reference:

During the discovery phase of a Salesforce project, which types of analyses should a business analyst typically perform?

A. Financial, Technical. Operational B. Technical, Stakeholder, Enterprise C. Enterprise, Strategy, Stakeholder Suggest answer: C Refere...

Universal Containers is setting up a Salesforce email integration for the sales team. Through discovery conversations, the business analyst (BA) learns the operations team also needs email integration in the near future. What should the BA do next?

A. Include the operations team during discovery. B. Proceed with the sales team's project as planned. C. Start project work for the ope...

A new business analyst (BA) wants to follow the correct order of phases in the implementation lifecycle on a Salesforce project. How should the BA approach the project?

A. Analyze, build, operate, deliver B. Analyze, operate, build, deliver C. Analyze, build, deliver, operate Suggest answer: C Reference:...

The business analyst is working with a stakeholder on a Salesforce project. The stakeholder needs an approval process on contract submissions. Sales managers want to see all contracts when the discount is greater than 20%. They will decline any contracts with a discount that is greater than 25%, but they want visibility into other highly discounted contracts. Which acceptance criteria is the most effective for this scenario?

A. Users in a sales manager role should have access to a button on contracts to click to approve or decline a contract with a discounted pr...

A sales manager expresses frustration that the sales team is failing to enter calls in Salesforce. The manager is hoping to resolve the issue quickly and has limited time and budget to completely revamp existing tools and processes. The sales manager reaches out to the business analyst (BA) for recommendations. What should the BA do next?

A. Research third-party apps on the AppExchange. B. Export a weekly report of user activity. C. Engage a developer to scope a custom soluti...

Cloud Kicks has an existing implementation of Salesforce. A business analyst (BA) wants to understand details about the Salesforce environment: Custom apps - Active Salesforce Sites - Active flows - Custom tabs - Visualforce pages - Which path should the BA take to find this information?

A. Conduct stakeholder interviews. B. Read business process documentation. C. Review configuration settings. Suggest answer: C Reference:...

Northern Trail Outfitters has a large Salesforce org with sales, marketing, and billing teams pushing for the development of a large number of items in the backlog. Which management process should the business analyst suggest to help the teams align on their competing priorities?

A. Vision, Values. Methods, Obstacles, and Measures (V2MOM) B. Business Process Modeling Notation (BPMN) C. Integrated DEFinition for Proce...

A business analyst (BA) at Northern Trail Outfitters has been asked to prepare documentation Including acceptance criteria and definition of done for a Heroku project. Which way should the BA approach creation of this documentation?

A. Include the overall perspective for acceptance criteria and the persona's perspective for definition of done. B. Include the persona...

Universal Containers has asked a business analyst (BA) to create a process map indicating how it is using Marketing Cloud to manage its campaigns. In a process map that uses Universal Process Notation (UPN), the BA has marked each activity box with a resource. What does an activity box marked "C: Customer” mean?

A. The customer should be Informed. B. The customer should be consulted. C. The customer should be responsible. Suggest answer: B Referen...

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