Cloud Kicks (CK) has expressed concerns about the distribution process for a new line of shoes, because the company consistently misses its targeted delivery dates. CK asks the business analyst (BA) to uncover the issue and propose a business solution. What should the BA do next?
A. Shadow an operations team member at the CK distribution facility.
B. Review future state distribution processes for CK.
C. Explore how retailers similar to CK handle distribution.
Suggest answer: A
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