Salesforce Apex Trigger Interview Question Explained

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Upon arrival for a Service Appointment, the Field Service Technician reports that a team of people is required to resolve the issue. How can the Dispatcher ensure that the required staff is assigned to the project?

A. Assign the existing Work Order to a Crew. B. Assign the existing Service Appointment to a Crew. C. Assign the existing Work Order to eac...

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Universal Containers has Role-based Technicians and Managers who handle Service Appointments. Many times, Technicians arrive on-site but are unable to gain access to the customer's equipment. In this scenario, only the Manager has permission to cancel the Service Appointment. Who should a Consultant recommend adhering to this business process?

A. Assign Permission Sets that allow Status Transitions. B. Allow Status Transitions based on Role. C. Limit Status Transitions based on Pr...

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Universal Containers wants their Technicians to record an Asset Number using a barcode scanner when completing Work Orders. What field type should be configured to capture this information?

A. Barcode B. Date C. Formula D. Text Suggest answer: D Reference:

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Universal Containers (UC) is using Field Service and has customer meetings at UC's offices. When booking meetings, they would like them to begin on the hour, every hour, between 9am-5am. How can this be achieved?

A. Use Customer Operating Hours. B. Use Exact Appointments on the Work Types. C. Use Territory-specific Operating Hours. D. Use Multiple Op...

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Universal Containers wants the Ability for their Field Technicians to log sales opportunities associated with their Work Orders. What configuration should a Consultant implement so Field Technicians can easily achieve this through the Field Service mobile app?

A. Quick Action on Opportunity to Create Work Order B. Quick Action on Opportunity to Create Work Order Line Item C. Quick Action on Work O...

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Universal Containers wants to give Field Technicians the ability to create follow-up appointments if they are unable to complete a Work Order due to missing inventory. What should a Consultant implement to meet this requirement?

A. Implement a Quick Action to create a new Service Appointment on the existing Work Order. B. Implement a Quick Action to create a new Wor...

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Universal Containers wants to ensure that Service Appointments are only assigned to Active Resources. What configuration should a Consultant recommend for the Scheduling Policy?

A. Match Boolean B. Match Fields C. Preferred Resources D. Required Resources Suggest answer: A Reference:

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Universal Containers wants their Field Technicians to indicate if any of their Service Appointments are at risk of not being completed on time. They would like for this to be achieved on a mobile device using a Quick Action. What should a Consultant recommend to achieve this requirement?

A. Update the Service Appointment Status field. B. Update the Service Appointment field "In Jeopardy." C. Update the Service Appo...

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Universal Containers would like to provide Field Service Technicians the ability to capture details and customer approval on completed work so that the details can be compiled and sent to the customer electronically. What should a Consultant recommend to meet this requirement?

A. Create a Process Builder to generate a report. B. Use the standard Service Report. C. Use the standard Work Order email template. D. Cre...

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