Universal Containers (UC) has chosen to implement Sales Cloud and Service Cloud to increase revenue and remove bottlenecks in its current processes. A business analyst (BA) is tasked with diagramming business processes. What should the BA do to successfully meet governance requirements to identify the business purpose?
A. Identify resources engaged in each step.
B. Adhere to agreed upon mapping standards.
C. Use UC's existing terminology.
Suggest answer: B
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