A business analyst (BA) is working with the support team at Cloud Kicks (CK) on a Service Cloud implementation. The BA has decided to create a process map to understand CK's current merchandise return process. What are the top three benefits of creating a process map?

A. Builds accountability, increases revenue, and decreases overall time spent on requirements
B. Identifies improvements, decreases project costs, and starts the change process
C. Engages stakeholders, identifies improvements, and starts the change process

Suggest answer: C

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