A custom field on an account is used to track finance information about a customer. Only members of the Finance Team have access to this field. However, the business wants to allow one customer service agent, who is assigned the customer service profile, read-only access to this field for special circumstances. What is the recommended solution to grant the customer service agent access to the field?

A. Update the Customer Service Profile already assigned to the agent to allow for read-only access to the field via Field Level Security.
B. Create a permission set that allows read-only access to the field via Field Level Security and assign it to the agent.
C. Create a new profile to allow for read-only access to the field via Field Level Security and assign it to the agent.
D. Update the custom field's Field Level Security in setup to allow the agent read-only access to the field.

Suggest answer: B

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