A large enterprise customer has decided to implement Salesforce as their CRM. The current system landscape includes the following: 1. An Enterprise Resource Planning (ERP) solution that is responsible for Customer invoicing and order fulfillment. 2. A Marketing solution they use for email campaigns. The enterprise customer needs their sales and service associates to use Salesforce to view and log their interactions with customers and prospects in Salesforce. Which system should be the system of record for their customers and prospects?

A. New Custom Database for customers and prospects.
B. Marketing with all customer data from Salesforce and ERP.
C. ERP with all prospect data from Marketing and Salesforce.
D. Salesforce with relevant Marketing and ERP information.

Suggest answer: D

Reference:

No comments:

Please share to make the community better.