Cloud Kicks recently deployed an Omni-Channel implementation in Lightning. A set of service agents that handle security-related issues have complained that Case records are not being routed to them correctly. What are three necessary steps to test that the Omni-Channel implementation is routing correctly? (Choose three.)
A. Enable Debug Omni-Channel routing configuration in Setup.
B. Open the Omni-Channel Supervisor tab.
C. Log in as a user who is enabled for Omni-Channel access.
D. Open the record you want to route.
E. Change the owner to a queue associated with the routing configuration.
Suggest answer: BCD
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