Cloud Kicks wants to view cases resolved on the first call. Reps have been trained to use Save & Close when creating a Case. An existing Closed Case report must be modified to show first call resolution. What is the recommended report change to meet the requirements?
A. Filter on Status equals Closed Resolved
B. Filter where Date/Time Opened equals Created Date
C. Filter where Closed Date equals Created Date
D. Filter on Closed When Created equals true
Suggest answer: B
Reference:
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