Support agents at Cloud Kicks are spending too much time finding resources to solve customer cases. The agents need a more efficient way to find documentation and similar cases from the Case page layout. How should an administrator meet this requirement?

A. Use an interview flow to capture Case details.
B. Create a custom object to capture popular Case resolutions.
C. Direct users to Global Search to look for similar cases.
D. Configure Knowledge with articles and data categories.

Suggest answer: D

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