Universal Containers has noticed that with every new product release there is a rise in customer reported Cases and a decrease in first-time fix-rate. Which two recommendations should a Consultant make? (Choose two.)
A. Publish pre-release documentation on the Customer Community.
B. Publish training documentation in a closed Chatter group.
C. Increase training to Sales Representatives.
D. Increase training to Field Service Technicians.
Suggest answer: AD
Reference:
No comments:
Please share to make the community better.