Universal Containers wants to reduce the amount of time support agents spend creating cases. Case creation must scale up to 5000 new cases per day, as well as allowing file attachments under 25 MB by the customer. Which two features should the consultant suggest? (Choose two.)
A. Standard Email-to-Case
B. Apex Email Service
C. Web-to-Case forms
D. On-Demand Email-to-Case
Suggest answer: BD
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