Universal Containers wants to unify channels and manage agent workload with Omni-Channel routing. What required step should a consultant address before configuring Omni Channel?
A. Customize service channel settings to define how the organization receives work from various sources.
B. Create the necessary objects in Salesforce.
C. From Setup, select Omni-Channel Settings and Select Enable Omni-Channel.
D. Create a Salesforce Case to have Omni-Channel enabled.
Suggest answer: C
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