Universal Containers is launching a full line of new products and Service Cloud should support the following requirements: • Agents need to collaborate with other teams. • The product development team needs to be alerted on high-priority cases for specific products. Which solution will meet these requirements?

A. Use Salesforce Flow for notifications and case teams to monitor cases.
B. Use escalation rules for notifications and case teams to monitor cases.
C. Use escalation rules for notifications and account teams to monitor cases.
D. Use Salesforce Flow for notifications and account teams to monitor cases.

Suggest answer: A

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