Lookup relationship fields are available in Personal Edition
A. True B. False Suggest answer: B Reference:
Universal Containers has a requirement that an Opportunity should have a field showing the value of its associated account's billing state. This value should not change after the Opportunity has been created. What is the recommended solution to configure this automation behavior?
A. Formula field B. Apex C. Roll-up summary field D. Workflow Suggest answer: D Reference:
The Director of Customer Services wants to know when agents are overwhelmed with high-priority items in the support queue. The Director wants to receive a notification when a new case is open with the status of "New" for more than four business hours. Which two automation processes should be used to accomplish this? (Choose two.)
A. Flow Builder B. Process Builder C. Escalation rules D. Scheduled Apex Suggest answer: AC Reference:
When an opportunity closes, close all activities related to that opportunity automatically and create a renewal opportunity. Which tool would you use for the following use case?
A. Process builder B. Flow C. Workflow D. Approvals Suggest answer: B Reference:
As an account's expiration approaches, send recurring e-mail notifications to the owner (2 weeks before, 1 week before, 3 days before, and 1 day before). Which tool would you use for the following use case?
A. Process builder B. Flow C. Workflow D. Approvals Suggest answer: B Reference:
What is the maximum number of SOQL queries used by the following code?
A. 1 B. 5 C. 6 D. 2 Suggest answer: C Reference:
Universal Containers wants to unify channels and manage agent workload with Omni-Channel routing. What required step should a consultant address before configuring Omni Channel?
A. Customize service channel settings to define how the organization receives work from various sources. B. Create the necessary objects in...