Exploring the Salesforce Platform: A Guide to Its Infinite Power & Critical Limits
Have you ever wondered what makes Salesforce, the world's leading CRM platform, so powerful? Why do businesses, from innovative startups...
Lookup relationship fields are available in Personal Edition
A. True B. False Suggest answer: B Reference:
Universal Containers has a requirement that an Opportunity should have a field showing the value of its associated account's billing state. This value should not change after the Opportunity has been created. What is the recommended solution to configure this automation behavior?
A. Formula field B. Apex C. Roll-up summary field D. Workflow Suggest answer: D Reference:
The Director of Customer Services wants to know when agents are overwhelmed with high-priority items in the support queue. The Director wants to receive a notification when a new case is open with the status of "New" for more than four business hours. Which two automation processes should be used to accomplish this? (Choose two.)
A. Flow Builder B. Process Builder C. Escalation rules D. Scheduled Apex Suggest answer: AC Reference:
When an opportunity closes, close all activities related to that opportunity automatically and create a renewal opportunity. Which tool would you use for the following use case?
A. Process builder B. Flow C. Workflow D. Approvals Suggest answer: B Reference:
As an account's expiration approaches, send recurring e-mail notifications to the owner (2 weeks before, 1 week before, 3 days before, and 1 day before). Which tool would you use for the following use case?
A. Process builder B. Flow C. Workflow D. Approvals Suggest answer: B Reference:
What is the maximum number of SOQL queries used by the following code?
A. 1 B. 5 C. 6 D. 2 Suggest answer: C Reference:
Universal Containers wants to unify channels and manage agent workload with Omni-Channel routing. What required step should a consultant address before configuring Omni Channel?
A. Customize service channel settings to define how the organization receives work from various sources. B. Create the necessary objects in...
All of the following are advantages of the Schema Builder except __________.
A. All object and field relationship details are available from one screen. B. You can view fields and relationships for custom, but not st...
What should be done to create a custom object from the Schema Builder?
A. From the Objects tab, select New>Object. B. From the Elements tab, drag Object onto the canvas. C. Right-click in the canvas and sele...
What should be done to create a custom field from the Schema Builder?
A. From the Objects tab, select New>Field. B. From the Elements tab, drag a field type onto the canvas. C. In the canvas, right-click an...
You can convert a Text Area(Long) to E-mail, Phone, Text, Text Area or URL without data loss.
A. True B. False Suggest answer: B Reference:
A developer wants to improve runtime performance of Apex calls by caching results on the client. What is the most efficient way to implement this and follow best practices?
A. Decorate the server-side method with @AuraEnabled(storable=true). B. Set a cookie in the browser for use upon return to the page. C. Cal...
Which action may cause triggers to fire?
A. Renaming or replacing a picklist entry B. Updates to Feed Items C. Cascading delete operations D. Changing a user's default division...
Cloud Kicks requires its sales associates to record all customer interactions within Salesforce. Which sales metric can a sales manager at Cloud Kicks use to monitor and reinforce its sales strategy?
A. Renewal Rate B. Close Rate C. Activity tracking D. Forecast Accuracy Suggest answer: C Reference:
Cloud Kicks recently deployed an Omni-Channel implementation in Lightning. A set of service agents that handle security-related issues have complained that Case records are not being routed to them correctly. What are three necessary steps to test that the Omni-Channel implementation is routing correctly? (Choose three.)
A. Enable Debug Omni-Channel routing configuration in Setup. B. Open the Omni-Channel Supervisor tab. C. Log in as a user who is enabled fo...
The Universal Containers management team wants to help sales reps determine the right time to contact prospects. What should the consultant recommend to meet the requirement?
A. Implement Sales Dialer and begin cold calling leads to request availability. B. Configure Einstein Lead Scoring to determine the best ti...
Universal Containers uses Contracted Pricing to set pricing for specific distributors and those distributors’ business units (child accounts). Product A has a product family of Storage and a list price of $300. The parent account has a Contracted Price set to $200 and a filter based on the product family of Storage. Which two ways can the Admin set Product A back to list price on a business unit account? (Choose two.)
A. Set Ignore Parent Contracted Prices to True on the Parent Contracted Price. B. Create a new Contracted Price record for Product A on the...
Universal Containers (UC) is looking to create a site that supports channel sales, lead distribution, and deal registration. Which template should UC select?
A. Customer Account Portal B. Partner Central C. Help Center D. Build Your Own Suggest answer: B Reference:
Universal Containers (UC) has chosen to implement Sales Cloud and Service Cloud to increase revenue and remove bottlenecks in its current processes. A business analyst (BA) is tasked with diagramming business processes. What should the BA do to successfully meet governance requirements to identify the business purpose?
A. Identify resources engaged in each step. B. Adhere to agreed upon mapping standards. C. Use UC's existing terminology. Suggest answ...
Universal Containers has developed custom Apex code and Lightning Components in a Sandbox environment. They need to deploy the code and associated configurations to the Production environment. What is the recommended process for deploying the code and configurations to Production?
A. Use Salesforce CLI to deploy the Apex code and Lightning Components. B. Use the Ant Migration Tool to deploy the Apex code and Lightning...
A business implemented a gamification plan to encourage its customers to watch some educational videos. Customers can watch videos over several days, and their progress is recorded. Award points are granted to customers for all completed videos. When the video is marked as completed in Salesforce, an external web service must be called so that points can be awarded to the user. A developer implemented these requirements in the after update trigger by making a call to an external web service. However, a System.CalloutException is occurring. What should the developer do to fix this error?
A. Surround the external call with a try-catch block to handle the exception. B. Move the callout to a class that implements Queueable and ...
Since Aura application events follow the traditional publish-subscribe model, which method is used to fire an event?
A. emit() B. fireEvent() C. fire() D. registerEvent() Suggest answer: C Reference:
A developer at Universal Containers is tasked with implementing a new Salesforce application that will be maintained completely by their company's Salesforce administrator. Which two options should be considered for building out the business logic layer of the application? (Choose two.)
A. Record-Triggered Flows B. Scheduled Jobs C. Invocable Actions D. Validation Rules Suggest answer: AC Reference:
A company wants to implement a new call center process for handling customer service calls. It requires service reps to ask for the caller’s account number before proceeding with the rest of their call script. Following best practices, what is the optimal approach to satisfy this requirement?
A. Flow Builder B. Apex trigger C. Einstein Next Best Action D. Approvals Suggest answer: A Reference: